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Shipping and Delivery

Delivery Policy

At Pet Avenue, we understand the importance of timely delivery of your pet's essentials. We have partnered with the best courier services to ensure your orders are delivered within the shortest time possible. We offer free shipping for orders above $50. For orders below $50, a small shipping fee will be charged. We ensure that all packages are well-packaged to prevent any damage during transit. If there are any delays in the delivery of your order, we will inform you immediately and provide an estimated delivery date.

Return and Exchange Policy

We want you and your pet to be completely satisfied with your purchase from Pet Avenue. If you're not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. The product must be in its original condition with all packaging and accessories intact. To initiate a return or exchange, please contact our customer service team. Once we receive and verify the returned item, we will process your refund or exchange within 7 business days.

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